As professionals making choices in our working lives can also be quite hard, not because we are indecisive, but because the very nature of our skill set means that we try to see all the angles and seek to weigh up multiple factors before determining the best course of action. For complex decisions like navigating the Magic Roundabout this is even more tricky.
It is also something we can I suggest consciously work at and improve. This article Important Decision-Making Skills: Definition and Examples comments that “Employers expect managers to make excellent choices based on facts and data rather than intuitions.” It then sets out some examples of decision making skills including problem-solving, using emotional intelligence, critical thinking, logical reasoning, leadership and team working and goes onto propose how to improve decision making.
While this blog The Most Important Decision-Making Skills (With Examples) sets out decision making skills commenting “Decision-making can be based on intuition, reasoning, or both. In any case, successful decision-making requires problem-solving, collaboration, emotional intelligence, and logical reasoning skills.” It observes that there are three main approaches to decision making:
- Intuition
- Reasoning
- A combination of both
“Systems today are volatile, uncertain, complex and ambiguous, and the dominant dynamics are beyond our control. Making the right decisions or responding optimally is therefore far more challenging than previously.”
The post is based on a book on Tackling Complexity: A Systemic Approach for Decision Makers by Gilbert Probst and Andrea Bassi and recommends the following approaches:
- Identify the causes and effects of the problem across the social, economic and environmental dimensions.
- Use a multistakeholder approach
- Evaluate the impact across sectors and find a balanced strategy
- Evaluate the impact across actors and find an inclusive strategy
- Think long term and prioritize resilience
While this New Scientist article Top 10 ways to make better decisions observes “Making good decisions requires us to balance the seemingly antithetical forces of emotion and rationality. We must be able to predict the future, accurately perceive the present situation, have insight into the minds of others and deal with uncertainty.” Its recommendations include:
- Don’t fear the consequences
- Go with your gut instincts
- Consider your emotions
- Play the devil’s advocate
- Look at it another way
And just when you start to see what could help our normal decision making process, along comes AI and chatbots like ChatGPT which can be consulted on anything including the material and factors necessary to make decisions – and who knows in future we could delegate decision making entirely to these software programs! I think fortunately perhaps that this is quite a long way off.
Above all it is usually important to arrive at a decision. As Theodore Roosevelt said “In any moment of decision the best thing you can do is the right thing. The worst thing you can do is nothing.”
And we can learn from decisions even if we don’t get it right every time - Mark Twain observed “Good decisions come from experience. Experience comes from making bad decisions.”
As Zebedee concluded at the end of each episode in the original children’s series The Magic Roundabout (after which Swindon’s roundabout is named) - “It’s time for bed”!
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